Joe Cools A/C & Heating (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our Website at joecoolsacllc.com.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Address
- Any additional details provided through our contact forms or live chat
We also collect non-personal information such as IP address, browser type, and pages visited, which helps us improve our Website.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and service requests
- Provide quotes and schedule services
- Improve our Website and services
- Send you updates or marketing communications (if you have opted in)
- Maintain security and prevent fraud
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in operating the Website or providing services, but only to the extent necessary and under strict confidentiality agreements.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Information may be deleted after a certain period but is not deleted automatically.
5. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Cookies
Our Website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
7. Your Rights
You have the right to access, update, or delete your personal information. To make such a request, please contact us at the details below.
8. Children’s Privacy
Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Address: 527 E. Kingsbury, Seguin, Texas 78155
Phone: (830) 433-4559
Email: info@joecoolsacllc.com